Last week I wrote a post where I mentioned Church Community Builder and gave it a bad write-up, citing poor responses to my emails. I would like to publicly apologise to Church Community Builder.
The problems I was experiencing were not due to Church Community Builder failing to reply, but my email server failing to forward these emails through to me. My church uses two email accounts (an older account for a previous domain should be re-directing to the new account) and for some reason, this re-direction ceased. All emails sent to the old email account were not re-directed, and therefore I didn’t receive them. I’m still trying to work out why this is broken.
This explanation aside, I would like to make very clear that the issue was in no part due to poor service by Church Community Builder, and I would like to apologise to the CCB team who have built a great product and provide excellent service.
I have also removed the mention of Church Community Builder from last week’s post.
My sincere apologies.
Steve,
Thanks for your sincere apology. All of us at CCB greatly appreciate it. As we all know, technology is not infallible and will never fully replace personal relationship and communication. I am glad that you and David were able to get on the phone and clear things up.
Thanks also for your continued consideration of CCB.
Blessings!
Steve Caton
VP, Sales and Marketing