I’ve had an account with Plaxo fora number of months but never really got into it. I realised there’s a limit to the number of different ways I can connect with people, and decided tonight that Plaxo isn’t one of them. So I decided to delete my account.
When I tried to log-in, I couldn’t remember my password. When I tried to re-set my password, I was told that my email address isn’t registered. So I emailed support with this issue, and this message appeared on the screen after I submitted my issue:
What do you think about this tiered level of support – i.e. pay more for a faster response? Would a plan with a quicker response cause you to pay more for a service?
(For the record, Plaxo responded to my email within the hour – nice work!)
