Communicate Jesus » customer service http://www.communicatejesus.com Thu, 09 Feb 2012 07:10:25 +0000 en hourly 1 http://wordpress.org/?v=3.3 Pay more for better support? http://www.communicatejesus.com/2009/11/pay-more-for-better-support/ http://www.communicatejesus.com/2009/11/pay-more-for-better-support/#comments Mon, 02 Nov 2009 10:53:44 +0000 Steven Kryger http://communicatejesus.com/?p=3390

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]]> I’ve had an account with Plaxo fora number of months but never really got into it. I realised there’s a limit to the number of different ways I can connect with people, and decided tonight that Plaxo isn’t one of them. So I decided to delete my account.

When I tried to log-in, I couldn’t remember my password. When I tried to re-set my password, I was told that my email address isn’t registered. So I emailed support with this issue, and this message appeared on the screen after I submitted my issue:

Screenshot_Plaxo

What do you think about this tiered level of support – i.e. pay more for a faster response? Would a plan with a quicker response cause you to pay more for a service?

(For the record, Plaxo responded to my email within the hour – nice work!)


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